1. Return Conditions:
1.1 Immediate Return upon Receipt:
If you notice that the package is dented, damaged, or the recipient information is incorrect, please refuse to accept the goods at the time of delivery.
1.2 After Receiving the Goods and Payment:
You have the right to request a return if, upon opening the package, you find any of the following issues:
1.3 Cases of product defects from the manufacturer are subject to the return/exchange policy of the brand. In other cases, saovietsport.vn regrets that it cannot support the return/exchange policy. The following are the cases for returns/exchanges:
- The product’s packaging is torn, or the product is broken during transportation.
- The product is delivered incorrectly, missing accessories, or missing accompanying gifts.
- The product is sent incorrectly or in the wrong color compared to the order.
2. Refund Method:
- For returns due to a complete error in the order, saovietsport.vn supports a return and refund policy via bank transfer.
- For returns due to partial errors, saovietsport.vn supports product exchanges (if the product is still available) or a refund via bank transfer.
3. Return Process:
Please inform saovietsport.vn within 24 hours (excluding Saturdays, Sundays, and public holidays) from the time you receive the goods. We reserve the right to refuse any product complaints if reported after this time.
Customers should follow the steps below to ensure the return process is valid:
3.1 Visit the website saovietsport.vn or contact the hotline for customer service assistance in filling out the “Return Request Form.” After completing the required information in the “Return Request Form,” the customer service department will process and respond within 72 hours regarding the validity of the return request.
3.2 If the return request is valid, within the next 48 hours, customers should choose the return method as guided on the website saovietsport.vn.
3.3 Return Content and Shipping Address:
- Company Name: Công ty TNHH Sản xuất TMDV Sao Việt
- Address: 25/10 TCH 08, Phường Tân Chánh Hiệp, Quận 12, TP.HCM
- Hotline: 0986 970 457 – 0965 851 544
- Content: Return order number xxxxxx
3.4 After 10 days from the date the return order is confirmed and saovietsport.vn has not yet received the returned goods, saovietsport.vn will refuse to resolve any complaints and consider that the customer no longer wishes to return the order.
3.5 Upon receiving the returned order, saovietsport.vn will inspect the goods to ensure they meet the conditions outlined in section 4.1. Customers will receive a notification on the account used to place the order within the next 7 days.
- 3.5.1 If the return order is valid, the customer will receive a refund to their bank account within 5-15 business days. If the customer does not have a bank account, saovietsport.vn will convert the refund into membership points equivalent to the value of the returned order.
- 3.5.2 If the return order is NOT valid, saovietsport.vn will contact the customer to propose the next course of action.
4. Valid Return Orders:
The necessary arrangements for exchanges/returns will be determined on a case-by-case basis. Please ensure all return request information is complete and accurate to facilitate a timely return process.
4.1 Return Order Condition:
- The product must match the description provided in the “Return Request Form” and be in its original condition as received.
- The order must be returned in its entirety, including all purchased items, accessories, and accompanying gifts.
- Each order can only request a return once.
4.2 Invalid Return Orders if:
- Information is not provided, or the information provided is incomplete/inaccurate compared to the information provided in the “Return Request Form” on the saovietsport.vn website.
- It has been more than 10 days since saovietsport.vn confirmed the “Return Request” and the return order has not been received.
- The returned product does not match/is incomplete according to the information provided in the “Return Request Form”: missing products, missing gifts, etc., from the order.
- The returned products do not meet the return standards as outlined in section 4.1, after inspection by saovietsport.vn upon receiving the return order.
5. Awaiting Refund
If the returned product meets the conditions in section 4, within 5-15 days (excluding Saturdays, Sundays, and holidays), we will process the refund via bank transfer or convert it into membership points through the account used to place the order, from the date the return is confirmed.
If the product does not meet the conditions in section 4, saovietsport.vn regrets that it cannot issue a refund. For any feedback on goods different from the reasons mentioned above, please contact the customer service department of saovietsport.vn for further advice.