I. PURPOSE AND SCOPE OF DATA COLLECTION

Data collection on the website includes: full name, email, phone number, and customer address. These are the mandatory details we require members to provide when requesting consultation or purchasing products. This information allows us to contact and confirm with customers on the website to ensure consumer rights.

Members are responsible for maintaining the confidentiality and storage of all activities related to the services they use, based on the information provided and their email account. Additionally, members are responsible for promptly notifying our website of any unauthorized use, abuse, or breaches of security related to their registration name and password by third parties, so that appropriate measures can be taken.

II. SCOPE OF INFORMATION USAGE

We use the information provided by members to:

  • Contact to confirm orders and deliver goods to members upon receiving a request;
  • Provide information about products to customers if requested;
  • Send marketing and promotional emails about the products we sell;
  • Send notifications about activities on the website;
  • Communicate and resolve issues with users in special cases;
  • Not use personal information of users for purposes other than confirmation and communication related to transactions;
  • Comply with requests from judicial authorities, including: prosecutors’ offices, courts, and investigative police agencies related to any violation of the law by customers.

III. DATA RETENTION PERIOD

Members’ personal data will be stored until the administration requests its deletion. Otherwise, members’ personal information will be kept confidential on our servers.

IV. INDIVIDUALS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION

  • Website administration
  • Customers owning the personal information
  • Authorized Vietnamese legal authorities
  • Partners involved in your transactions, such as delivery services.

V. CONTACT INFORMATION FOR THE UNIT COLLECTING AND MANAGING PERSONAL INFORMATION

Sao Viet Production Trading Service Co., Ltd

Address: 25/10 TCH 08, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City

Hotline: 0986 970 457 – 0965 851 544

Email: [email protected]

VI. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

Members have the right to check, update, adjust, or delete their personal information by contacting the website administration to carry out this task. Members have the right to file complaints about the content of information security by contacting the website’s administration. Upon receiving such feedback, we will verify the information and, depending on the severity of the issue, take appropriate action.

VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

If a customer discovers that their personal information has been used for the wrong purpose or outside the scope, they can call 0986 970 457 – 0965 851 544 or send an email to [email protected] to file a complaint and provide relevant evidence to the administration. The administration is committed to responding immediately, or at the latest within 24 working hours from the time the complaint is received.

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